Talk to the people who build it
Email is the fastest route. Replies come from the team that builds the product, not a ticketing bot.
Get in touch
Pick the inbox that fits
Include your company, the products you are interested in and, for support, your request IDs. That gets you an answer on the first reply.
- Dashboard
- app.mefa.co
- API
- api.mefa.co
- Status
- status.mefa.co
- Location
- Lagos, Nigeria
Sales and partnershipsNew accounts, volume pricing, on-premise licensing, partnerships.[email protected]
Integration supportAPI questions, sandbox fixtures, SDK help, wallet and billing queries. Include
request_ids where you have them.[email protected]SecurityReport a vulnerability or a suspected data incident. Please do not include real identity data in the report; describe how to reproduce it in the sandbox.[email protected]
Before you write
Common questions
How do I get access?
Create an account at app.mefa.co/signup. You can generate a test key and run the sandbox immediately; live keys follow once your account is verified and the wallet is funded.
Where is our data stored?
In Nigeria. Identity data, evidence and audit records are processed and held in-country. See the privacy notice.
Can we get a written agreement, DPIA input or a vendor questionnaire completed?
Yes. Write to [email protected] with what your compliance team needs.
Do you have a status page?
Service status will be published at status.mefa.co. For an incident affecting you now, email support with your request IDs.